This privacy policy ("Privacy Policy") sets out how Alliedstar Medical Equipment Co., Ltd (hereinafter referred to as "Alliedstar" or "We" or "Us") collects, uses, discloses, and processes information in connection with the operation and use of its devices (the "Devices") and the associated AS Connect subscription and software services ("AS Connect Platform"), (together the "Services") that we make available through the Alliedstar websites including allied-star.com, www.allied-star.com, support.allied-star.com, cloud.allied-star.com, datahub.allied-star.com, datahub-eu.allied-star.com, datahub-us.allied-star.com, datahub-uk.allied-star.com, asconnect.allied-star.com, asconnect-cn.allied-star.com, asconnect-eu.allied-star.com, asconnect-uk.allied-star.com, asconnect-us.allied-star.com, asconnect-jp.allied-star.com, neoss.allied-star.com, neoss-uk.allied-star.com, neoss-us.allied-star.com (related to NeoConnect and NeoScan) and our mobile applications as well as any other sites that display a link to this Privacy Policy (together the "Sites").
1. PURPOSE OF THIS PRIVACY POLICY
The purpose of this Privacy Policy is to explain how we use and process personal information that we might collect from you or which we have obtained about you from a third party, and the purposes for which we process your personal information. This Privacy Policy is intended to inform you about what personal information of yours is processed by us, your rights, and the requests you can make related to your personal information based on the laws that apply in your location. It is also intended to assist you in making informed decisions when using our Services and the Sites. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Terms and Conditions and our Cookies Policy. For more information, click here .
You should note that this Privacy Policy only applies to the personal information provided directly to us by you or obtained by us directly from you. It does not apply to personal information collected during your communications with third parties not controlled by Alliedstar or your use of their products or services. We encourage you to review any such third-party’s privacy policies to understand how they may collect and use your information. Additionally, customers that are users of our Services are also responsible for how they collect and use personal information, including when they use Services and Sites to process personal information. Alliedstar provides written privacy assurances to customers related to such personal information and will comply with the terms such privacy agreements with customers when processing personal information on behalf of customers.
2. INFORMATION WE COLLECT, HOW WE COLLECT IT, AND HOW LONG WE RETAIN IT
What information we collect and store depends on how you use the Devices, the DataHub Platform and our Sites. Details about the type of information we collect in relation to our Devices and AS Connect Platform are detailed in the table below.
| When We Collect Information | What Information We Collect | How Long We Retain Information |
|---|---|---|
| When a user registers a new account on the AS Connect Platform | Company Name (clinic or laboratory), Business License Number [Optional], Company Address, Name of Representative, Email Address of Representative, New Account Password | Until Company account is terminated |
| When administrators create accounts for their company’s individual users | User Name, Email Address, Default Password, Phone Number [Optional],Gender [Optional] | Until the user account is terminated |
| When you use our Devices | Serial Number, OS, CUP, GUP, and dental scanning images | Until your account is terminated |
| When using the AS Connect Platform for customer and individual user inquiries. | Email, Academic title, Gender, Name, Phone | Until your account is terminated |
| Your browsing history on our Sites. | Domain name or IP Address, Type and version of Browser, Referrer URL, Language Used, Time Zone, Visit Date and Time, type of operating system and log in/out times Cookies (see cookie below and our Cookie Policy for more details) are also used to collect anonymous traffic data from users of our Sites. This anonymous traffic data may be used for market research purposes and the demand-oriented design of our Sites |
Until account is terminated |
| When you choose to subscribe to marketing communications | Email (only for users who have given prior consent) | Until you withdraw your consent or opt out |
| When completing voluntarily a customer survey or providing by email feedback about our products or services on our Sites | Email, Academic title, Gender, Name, Phone | Until account is terminated |
3. WHY DO WE COLLECT INFORMATION, AND HOW DO WE USE IT?
With regards to our Sites, Alliedstar will only collect, process, and use personal information as necessary to make it possible for users to utilize the Services We offer, to ensure that the Services We provide are in compliance with applicable law, and to provide the Services that Alliedstar is specifically contracted to provide. We do not sell your information, but may also use it for marketing purposes if we have your consent. A description of all the ways we may use your personal information, and purpose for doing so is included below.
• To enroll, register and administer your account with Us on the AS Connect Platform or on our Sites, as necessary to provide Services to you as described under the Terms and Conditions.
• To communicate and respond to an inquiry or question from you via our Sites or the AS Connect Platform.
• To allow account administrators to create accounts for new users for you, as necessary to provide the Services to you.
• To use our customer support services to fix software bugs/faults or other Devices malfunction.
• To contact you regarding special offers on other products and services we think you might like, but only if you have consented to receive such communications and have not opted out of receiving further communications.
• To send you marketing communications if you have provided consent for us to do so or to store your personal user preferences related to the same.
• To investigate, report and respond to safety and product quality concerns and product malfunctions or user errors.
• To administer and protect our business and the Sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• To manage our relationship with you such as:
o Notifying you about changes to our Terms and Conditions or Privacy Policy
o Asking you to leave a review or take a survey about our Devices or Services on our Sites or our AS Connect Platform
o To allow you to contact us via our Sites.
o To send you service-related communications via email (for example, regarding software updates). From time to time, we may need to notify you up updates to our Sites, Services, and Devices. We may use your personal information to contact you in this fashion.
• To comply with legal obligations such as to fulfill internal record keeping and regulatory requirements and comply with the law; or to disclose information in the course of legal proceedings and government investigations.
• To check statistics and track reports of usage related to the Devices and Sites and Services.
• To maintain the quality of and improve the use, function and performance of our Sites and Services.
• Additionally, there are circumstances where we process or use data to fulfill obligations on a customer’s behalf in accordance with the Terms & Conditions, and applicable privacy agreements with customers.
Details regarding description of all the ways we may use your personal information, and purposes for doing so is included in the table located here .
| Purpose/Activity | Type of Information | Basis/Reason(GDPR) |
|---|---|---|
| To enroll, register and administer your account with Us on the AS Connect Platform or on our Sites. | Company Name (clinic or laboratory), Business License Number [Optional], Company Address, Name of Representative, Email Address of Representative, New Account Password | Performance of a contract with you |
| To communicate and respond to an inquiry or question from you via our Sites or the AS Connect Platform. | Email, Academic title, Gender, Name, Phone | Necessary for our legitimate interests (to develop our Devices/Services and grow our business) |
| For account administrators to create accounts for new Company's users | Serial Number, OS, CUP, GUP Patient's oral information (dental scans) | Performance of a contract with you |
| To use our customer support services to fix software bugs/faults or other Devices malfunction. | Email, Academic title, Gender, Name, Phone | Performance of a contract with you |
| To contact you regarding special offers on other products and services we think you might like, but only if you have consented to receive such communications and have not opted out of receiving further communications. | Name, street address, email address, telephone number, serial number for the Devices used, company name, type of business, location, and information disclosed by you in relation to customer support. | Necessary for our legitimate interests (to develop our Devices/Services and grow our business) Consent |
| To send you marketing communications if you have provided consent for us to do so or to store your personal user preferences related to the same. | Email, Academic title, Gender, Name, Phone, address, IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website Marketing and Communications preferences | Necessary for our legitimate interests (to develop our Devices/Services and grow our business) Consent |
| To investigate, report and respond to safety and product quality concerns and product malfunctions or user errors. | Email, Academic title, Gender, Name, Phone, address, Marketing and Communications preferences | Consent |
| To administer and protect our business and the Sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data | Email, Academic title, Gender, Name, Phone, address, Device Serial Number, OS, CUP, GUP | Performance of Contract Legal Obligation |
|
To manage our relationship with you such as: • Notifying you about changes to our terms or privacy policy • Asking you to leave a review or take a survey about our Devices or Services on our Sites or our AS Connect Platform To allow you to contact us via our Sites.To send you service-related communications via email (for example, regarding software updates). From time to time, we may need to notify you up updates to our Websites, services, and devices. We may use your personal information to contact you in this fashion. |
Email, Academic title, Gender, Name, Phone, address, IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation |
| To comply with legal obligations such as to fulfill internal record keeping and regulatory requirements and comply with the law; or to disclose information in the course of legal proceedings and government investigations | Email, Academic title, Gender, Name, Phone Marketing and Communications preferences | Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our Devices/Services),to develop them and grow our business) |
| To check statistics and track reports of usage related to Alliedstar Devices and Services | Email, Academic title, Gender, Name, Phone Device Serial Number, OS, CUP, GUP | Necessary for our legitimate interests (to keep our records updated and to study how customers use our Devices/Services),to develop them and grow our business) |
| To maintain the quality of and improve the use, function and performance of our Sites and Services. | IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website | Necessary for our legitimate interests (to keep our records updated and to study how customers use our Devices/Services),to develop them and grow our business) |
Additionally, there are circumstances where we process or use information to fulfill obligations on a customer’s behalf in accordance with the Terms & Conditions, and applicable privacy agreements with customers.
| Purpose/Activity | Type of data | Basis |
|---|---|---|
| For customers of Neoss Limited and its affiliates ("Neoss"), to communicate and respond to customer enquiries received by Neoss, as needed to provide the service for which you have asked Neoss to provide based on the Terms and Conditions agreed to by you. | Email, Title, Gender, Name, Phone Patient related data (only if necessary) | UK/EEA Customers: As processor on your behalf, in accordance with your information processing agreements with us and Neoss U.S. Customers: As your business associate in accordance with the Business Associate Agreements you have entered into with us and Neoss |
| To host the AS Connect Platform which facilitates the sharing of information on behalf of a customer with third parties the customer chooses to communicate with using our Sites. For example, customers may share information with a laboratory that they have established a relationship with using our Sites. | Email, Academic title, Gender, Name, Phone Patient information you choose to enter and share using our Sites | UK/EU Customers: as a processor pursuant to the data processing agreement you entered into with us U.S. Customers: as a business associate in accordance with the business associate agreement you entered into with us |
Customers in the United States click here for more information.
4. Information Automatically Collected
We may automatically collect certain information about your visit to our Sites, including pages you visit, your IP address, type of browser, and dates/times of your accesses to our Website. This information may be gathered automatically through the use of cookies, web beacons and/or similar technologies for the purpose of storing your user and language preferences, recognizing you when visit the Website, providing you with access to the Website, and managing the security of your account. We will not sell information collected from cookies or similar technologies or use it to send you marketing materials. More details about cookies are included in the Cookies Policy included at the end of the Privacy Policy. Click here to see our Cookies Policy.
5. Third-Party Information Collection
When you use our Sites, you should also note that certain third parties may use automatic information collection technologies to collect information about you or your device. We do not control third parties' collection or use of your information to serve interest-based advertising. However, such third parties (which may include your mobile device service provider, your mobile device manufacturer, or others) may provide you with ways to choose not to have your information collected or used in this way. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
6. What information do we disclose?
We may share the information described in this Privacy Policy with third party data processors, sub-data processors and business partners if necessary to provide you with our Devices and Services or for any of the purposes described in this Privacy Policy. For more information, click here .
7. Security, Data Storage, and Retention
Security
We are committed to keeping your information secure. We have implemented safeguards to protect the privacy and security of information about you that we have. For example, We have implemented certain organizational and technical security controls intended to protect you information from unauthorized use, access, and disclosure, including without limitation, access controls, user authentication, encryption, firewalls, data segregation, and physical security controls. You should note however, that all exchanges of information over the internet carry some risk. There are additional steps we recommend you take as well to help ensure the security of your personal information, such as choosing strong passwords and keeping your passwords confidential. Failure to keep your password secure and confidential can result in unauthorized access, use, and disclosure of your personal information. Please notify us immediately if you believe that your password to our Website has been compromised.
Data Storage
Alliedstar has taken additional measures to securely store and segregate your information. User information is stored based on the user’s geographic location. We have servers located in China, United States, Singapore, United Kingdom, and the EEA.
Retention
We will store your personal information for the time period which is appropriate in accordance with our record retention policy and applicable regulations, as detailed in Section 2 of this Privacy Policy. We will only retain your personal information for as long as necessary to provide services to you and comply with our legal and contractual obligations. Once the retention period specified above has expired, we will continue to protect your personal information and delete it as specified in Section 2 of this Privacy Policy, unless we are required to retain your information in accordance with applicable law. If we are required to retain your information pursuant to legal retention requirements, we will continue to protect your personal information and delete it once any such legal retention period has expired. Depending on the jurisdiction that governs our products and services, and the type of information involved, the legal retention period may vary between seven (7) to ten (10) years. At times, we may utilize information that has been fully de-identified or anonymized ("De-Identified Information") in accordance with applicable law. De-Identified Information is not subject to the retention requirements specified in this Privacy Policy. However, we will maintain safeguards and processes that prevent the ability to re-identify individuals and any inadvertent disclosure of the De-Identified Information for as long as we retain it.
8. International Access and Transfer of Information
While the information We collect about you is maintained and stored at the locations specified above, We have global operations and it is possible that We may need to provide support in relation to the services provided to you. As a result, your personal information might be transferred to, or accessed and processed by, individuals located in other countries where the laws may not be as protective of your information as those in the location where you reside. In the event We must transfer your personal information to any such country, We will conduct the transfer in accordance with applicable data protection laws. We will take steps to ensure appropriate safeguards, such as contractual obligations, are in place to protect your personal information, and the rights you have related to your personal information.
Customers in the UK or EEA click here for more information.
If you would like further information regarding the steps we take to safeguard your personal information or if you would like to obtain a copy of the safeguards we put in place to protect your information, please contact Us at privacy@allied-star.com.
9. Marketing
From time to time, We may use your personal information to provide you with information about products and services We offer that We think you might like, as well as those of our partner companies. We will only send you such marketing communications where you have provided your consent for us to do so. If you have agreed to receive marketing communications, you may always opt out at a later date by clicking on the "unsubscribe" link contained in the marketing email sent to you, or by contacting us at privacy@allied-star.com.
10. Your Rights
It is important to Us that you are aware of the rights you have related to the privacy of your personal information. Please review the rights specified below based on your geographic location.
Customers Located in the EEA and UK click here .
You are not required to pay us any fees for exercising your rights. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: privacy@allied-star.com.
Customers Located in the United States click here .
11. Updates, Acceptance, & Contact Information
Updates. Alliedstar may change or modify this Privacy Policy at any time, without prior notice. All updates will be posted on this page, or by visiting: https://www.allied-star.com/privacy-policy. You should visit this Privacy Policy frequently to ensure you have the most up-to-date information. By continuing to use the Website, you read and understand the terms of this Privacy Policy and any related updates.
Contact Information. If you have questions or concerns related to this Privacy Policy, please contact the Alliedstar data protection manager at privacy@allied-star.com, or:
ZHENG SHI
DPO@ALLIED-STAR.COM
+86 021 5077 9629
Customers in the UK or EEA, click here .
This Privacy Policy was last updated on February 24, 2025
Addendum Supplemental Information for Natural Persons in Mainland China